Will SSA provide in-person services during the COVID-19 pandemic? Here’s what they say:
No. Please do not come into one of our local offices. We cannot accept walk-in visitors at this time.
On Tuesday, March 17, 2020, we suspended face-to-face service to the public in our field offices and hearings offices nationwide until further notice. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic.
We will provide limited, critical services via phone, mail, and online, while we focus our efforts on serving people most in need.
- Online at www.SSA.gov – You can conduct most business online without assistance
- By Phone
- You can call your local office’s General Inquiry (GI) line. We have employees available to help you.
- You can call our National 800 Number. We also offer many automated telephone services so you do not have to wait to speak with a telephone agent.
Our National 800 Number and field office staff will direct you to:
- Visit www.SSA.gov for business you can do online.
- Call your local office’s General Inquiry (GI) line.